GDPR COMPLIANT PRIVACY STATEMENT

FAIR PROCESSING NOTICE – HOW WE USE YOUR PERSONAL INFORMATION

WHO WE ARE

When we refer to “we”, “us” and “our” in this notice it means Guttering Service Wales

When we say, “individuals” in this notice, we mean anyone whose personal information we may collect, including:

• anyone requesting a quotation for a product to be drawn up and whose details are provided during the quotation process
• any customer who requires their product to be delivered to them
• any customer who provides their contact information and agrees to further contact from us

HOW WE USE PERSONAL INFORMATION

We use personal information in the following ways:

• to provide quotes and arrange delivery of products.

There is no obligation to provide us with personal information, but we cannot provide our products and services without it.

Anyone whose personal information we hold has the right to object to us using it. They can do this at any time by telling us and we will consider the request and either stop using their personal information or explain why we are not able to. Further details can be found below.

THE PERSONAL INFORMATION WE COLLECT

We collect the following types of personal information so we can complete the activities in section 2, “How we use personal information”:

• basic personal details such as name, age, date of birth and address
• family, lifestyle and social circumstances, such as marital status,
• photographs where the customer has provided verbal consent for them to be used in marketing activities.
• business activities such as goods and services offered.

WHERE WE COLLECT PERSONAL INFORMATION

Direct from individuals, their representatives or information they have made public, for example, on social media.

From other persons or organisations, for example:

• Facebook where an order or quotation has taken place
• Twitter where an order or quotation has taken place

SHARING PERSONAL INFORMATION

We may share personal information with’

• Royal Mail or other delivery company where product is to be delivered

HOW LONG WE KEEP PERSONAL INFORMATION

HOW We keep information only for as long as we need it to administer the sale or as required by law or contract. NT- HMRC require us to keep information for 7 years. All personal information is securely stored and is double password protected electronically for your safety.

KNOWING YOUR RIGHTS

Any individual whose personal information we hold has the right to:

• object to us processing it. We will either agree to stop processing or explain why we are unable to (the right to object)

. ask for a copy of their personal information we hold, subject to certain exemptions (a data subject access request)

• ask us to update or correct their personal information to ensure its accuracy (the right of rectification)

ask us to delete their personal information from our records if it is no longer needed for the original purpose (the right to be forgotten)

• ask us to restrict the processing of their personal information in certain circumstances (the right of restriction)
• ask for a copy of their personal information, so it can be used for their own purposes (the right to data portability)
• complain if they feel their personal information has been We encourage individuals to come to us in the first instance but they are entitled to complain directly to the Information Commissioner’s Office (ICO) www.ico.org.uk
• ask us, at any time, to stop processing their personal information, if the processing is based only on individual consent (the right to withdraw consent).

If you wish to exercise any of these rights please contact us at the email address on this website

Phone: 0752

CHANGES TO OUR FAIR PROCESSING NOTICE

Occasionally it may be necessary to make changes to this fair processing notice. When that happens we will provide an updated version at the earliest opportunity.

If at any time you have any concerns please do not hesitate to contact me.